Careers at The Friendlies
Technical Support Officer

My Company  
Employment Type:
FP - Full-Time Permanent  
Information Services

We are looking for an experienced Technical Support Officer to join our team of dedicated IT professionals. The Technical Support Officer is responsible for providing technical support for the Medical Institute network, including help desk support, basic hardware and software trouble shooting, data control assets and maintenance of backup schedules.

Supporting the Manager in the provision and maintenance of all hardware and software applications, day to day duties include (but are not limited to):

  • Provide prompt, efficient and effective helpdesk assistance to a variety of users
  • Utilising computer software to complete IS functions
  • Complete daily data control processing of asset provisioning lifecycle
  • Perform daily operations of checking backups and escalating issues
  • Assist IS Trainee/s to understand the environment and train them on processes required
  • Where required provide afterhours support and participate in on-call roster
  • Deal with confidential information appropriately
  • Work collaboratively with stakeholders while adhering to privacy and confidentiality policies
  • Build and maintain strong relationships with internal and external stakeholders
  • Identification of application owners and data custodians, and identification of their roles and responsibilities

The Person

Strong emphasis will be placed on the applicant’s ability to demonstrate our organisational values of Courage, Diligence, Compassion, Wisdom and Friendliness, as well as their ability to commit to and apply these values in the workplace.

Key Selection Criteria for this position includes:

  1. Certificate III in Information Services or similar
  2. Demonstrated experience in some of the following IS related activities including wide or local area network administration, desktop hardware or software support, ICT operations support, securing support and database administration, print and peripheral support / installation in a service delivery environment
  3. High level computer literacy and knowledge of Microsoft 365, SharePoint Online. Experience of clinical applications and working within the health sector is highly desirable.
  4. Ability to learn and maintain various software applications.
  5. High level of communication and effective personal interaction, internal and external – verbal, written, visual, digital.

How to Apply

Please submit your application on our website including the following:

  1. A cover letter that addresses the ‘Key Selection Criteria’ (maximum 2 pages)
  2. A detailed resume (including 2 professional referees)
  3. Completed Application for Employment form

Applications that do not meet the above requirements may not be shortlisted. The advertisement will be closed either when a successful applicant is identified or on Wednesday 19 May 2021, whichever is sooner.

The Benefits

As a part of The Friendlies team, you will enjoy:

  • Attractive salary packaging options and a variety of additional discounts and benefits within our hospital and pharmacies
  • Career development opportunities and commitment to ongoing training, education and professional development
  • Family friendly work environment close to professional child care services
  • Find out more about why The Friendlies is a great place to work at

Vaccine Preventable Diseases (VPD) Requirements

It is a condition of employment for this role that you are vaccinated, and remain vaccinated during your employment, against the following vaccine preventable diseases; Measles, Mumps, Rubella, Varicella (Chicken Pox), Pertussis (Whooping cough), and Hepatitis.

Prior to being made an offer of employment, you will be required to provide evidence of immunity to Vaccine Preventable Diseases (VPDs). Staff employed prior to 1 July 2017 are not subject to this condition of employment unless they apply for a role with VPD requirements.